This article explains how AI credits work in Personio, including the different AI credit types and what happens when your organization uses them all or they expire.
How AI credits work
Certain features in Personio, like the Talent Screening Agent in Recruiting, require AI credits to run. These billable AI features consume credits at a fixed rate, and each credit costs a set amount.
Personio offers eligible accounts complimentary bonus credits to try billable AI features before they're charged for using them. To start using billable AI features, your organization needs to claim bonus credits.
Types of AI credits
- Bonus credits: free credits from Personio. They don't create a charge and expire 30 days after you claim them. The number of credits your account receives depends on factors like your organization's size and your purchased plans and apps.
- Credit packs: credits you buy in advance. You choose how many credits you want to buy and they stay valid for 12 months.
- Billable usage: credits consumed beyond your initial bonus credit allocation or purchased credit packs. Personio bills this per credit, and only after an authorized user accepts billable usage.
Claim bonus credits
Any user who has access to billable AI features can claim bonus credits on behalf of their organization. You don't need to be an Administrator. You can only claim bonus credits in Personio. Support agents can't add them for you.
To claim bonus credits, follow these steps:
- Open a billable AI feature, for example, the Talent Screening Agent in Recruiting.
- In the notification offering bonus credits, accept the credits.
- Review and accept the AI terms and conditions.
Once you claim bonus credits:
- Administrators get an email confirming the billable AI feature is now active.
- Anyone in your organization with access to the feature can use it and draw from the bonus credits.
- The AI Credits tab appears under Settings > Account & support > Subscription & billing. You can find your AI credit balance and usage there. For more info, see Monitor and manage AI credit usage.
- Bonus credits expire 30 days after you claim them, and any unused credits are lost. Turning off AI features doesn't pause this.
- The AI feature stops working once your organization uses all the bonus credits. To continue using AI features, an authorized user must take action.
How Personio uses your AI credits
Personio consumes your AI credits in this order:
- Bonus credits
- Credit packs, if purchased, starting with the pack that expires first.
- Billable usage, if you've enabled it.
If you already have billable usage enabled when you buy a credit pack, Personio deducts that usage from the pack. For example, if you buy a pack of 10,000 credits and have 100 credits of billable usage, your balance shows 9,900 credits.
Usage notifications
Personio tracks your bonus credit usage and sends notifications at two points:
- 80% used: Warns that bonus credits are running low.
- 100% used: Confirms you've used all bonus credits.
At either point, feature users can choose to notify your Administrator and ask them to enable billable usage or buy more credit packs.
Continue using AI features once AI credits run out or expire
When your organization uses all of its bonus credits and credit packs, AI features stop working unless billable usage is enabled. To continue using billable AI features, an authorized user needs to restore access. If you're not an Administrator, Personio prompts you to ask one for help.
To restore access to billable AI features once AI credits run out or expire, an Administrator or user with Edit permissions for the Account > Subscription management section can:
- Enable billable usage: A one-time setup. Personio then bills any usage beyond your bonus or purchased credits at the end of each billing cycle, until billable usage is disabled.
- Buy a credit pack: Top up your balance directly with a set number of AI credits, without enrolling in monthly billable usage.
See how to restore access to billable AI features.