This article explains how to review your organization's AI credit usage, buy credit packs, and restore access to billable AI features once your AI credits are used or expired.  

Before you start

• To view the AI credits tab, your organization needs an activated billable AI feature and to have claimed bonus credits.
• To review your organization’s AI credit usage, you need an Administrator role or View permissions for the Account > Subscription Management section. 
• To buy credit packs, accept billable usage, or set a monthly usage limits, you need an Administrator role or Edit permissions for the Account > Subscription Management section.

Access the AI credits tab

In the AI credits tab, you can view your AI credit balance, access your AI Credits Wallet, enable billable usage, set a monthly limit, and review all transactions. 

To access the AI credits tab, follow these steps:

1. Go to Settings.
2. In the Account & support section, click Subscription & billing.
3. Click the AI credits tab. 

Review your AI credit usage and transactions

The Transactions section of the AI credits tab lists every action that used AI credits. This includes the action performed, the number of credits it used, who triggered it, and when.

To view your organization's AI credit usage and transactions, follow these steps:

1. In the AI credits tab, go to the Transactions section.
2. Click View all transactions.
3. Use the search, sort, or filter options to find specific activity.
4. Click a transaction to see more details, like its status and where in Personio it happened. 
5. Optional: To export the usage activity, click Export CSV.

Check who accepted AI bonus credits

To see who claimed AI bonus credits for your organization, follow these steps: 

1. In the AI credits tab, go to the Transactions section.
2. Click View all transactions.
3. Filter by Activity > Credits added.
4. In the Activity column, find the transaction labeled Bonus credits. The Triggered by column shows who accepted them. 

Enable billable usage for AI features

Enabling billable usage keeps your billable AI features running after your bonus credits and credit packs run out or expire. Personio bills you per credit, in arrears, so your organization only pays for what it uses.

To enable billable usage for AI features, follow these steps:

1. Go to Settings.
2. In the Account & support section, click Subscription & billing.
3. Click the AI credits tab.
4. Enable the Billable usage option.
5. Optional: To limit your organization’s monthly spend for billable usage, disable the Uninterrupted AI usage option. 

Tip: If you don't want AI features to pause when bonus credits or a credit pack runs out, keep billable usage enabled. Without it, AI features pause until you buy another pack.

Set a monthly spend limit for billable usage

A spend limit caps how much your organization spends on AI credits during a billing period. When your organization reaches the limit, Personio disables AI-credit features for everyone until the next billing period, or you increase the limit. 

To set a monthly spend limit for billable usage, follow these steps:

1. In the AI credits tab, find the Uninterrupted AI usage option.
2. Disable toggle.
3. In the Monthly billable usage limit field, enter the maximum spend allowance you want to set for your organization per month. 
4. Save your changes.

Changes take effect immediately. You can adjust the Monthly billable usage limit at any point to increase or decrease the limit. 

Your organization's payment schedule determines when you are billed for AI credits:

• Monthly billing: You're charged on your existing monthly billing date.
• Annual or other billing cycles: You're charged on the first of the following month, for the previous month's usage.

AI credit usage shows as its own line item on your invoice, for example, "Personio AI Credits x 1000 = €10."

Buy AI credit packs

With AI credit packs, you can pay for a set number of AI credits upfront instead of relying on billable usage. You need to claim your bonus credits before you can buy a pack, and the minimum purchase is 10,000 credits. 

To buy AI credit packs, follow these steps:

1. Go to Settings.
2. In the Account & Support section, click Subscription & billing.
3. Click the AI credits tab.
4. In the AI Credits Wallet section, click Buy credit packs.
5. Select the number of credits you want to buy.
6. Review and accept the terms and conditions, then confirm your purchase.

Your credits are available immediately and remain valid for 12 months from the purchase date, or until your Personio contract ends, if that's sooner. Contract Owners get a confirmation email with the credits added, start date, expiry date, and an invoice link.

You can hold more than one pack at a time and each expires on its own date.

See how Personio consumes your AI credits. 

Manage your AI features

Administrators can activate and deactivate AI features for their organization at any time. Deactivating an AI feature stops its credit usage immediately and blocks your organization from using the feature. 

See how to manage your organization's AI features.

More information

• Overview of AI credits
• Overview of the Subscription and Billing section
• Overview of data privacy and security at Personio
• Overview of Personio AI features
• Frequently asked questions about Personio AI features