This article explains how to track your organization's AI credit usage and manage what happens once your bonus credits run out.
Before you start
- AI Credits are available for accounts with a billable AI feature activated.
- You need View permissions for Subscription Management to see information about your organization’s AI credit usage.
- Once bonus credits are used or expired, only Administrators can accept billable usage, set the monthly AI credit usage limit, or deactivate AI features for the account.
View your organization's AI credit usage
You can find information about your AI credit usage, including the date and time, activity performed, who triggered it, credits consumed, and records of who added credits.
To see an overview of each person’s AI credit usage across your organization, follow these steps:
- Go to Settings.
- In the Account & support section, click Subscription & billing.
- Click the AI credits tab.
- In the Transactions section, click View all transactions.
- Use the filter and sort options to review the table and your organization’s AI credit usage activity.
- Optional: to export the usage activity, click Export CSV.
Check who accepted billable usage for AI
When performing data protection or finance audits, you can see which Administrator accepted billable usage for AI features in your account and when. To find this information, follow these steps:
- Go to Settings.
- In the Account & support section, click Subscription & billing.
- Click the Subscription tab.
- In the AI credits section, click View details.
Continue using AI features after bonus credits run out
When your organization uses all bonus credits, billable AI features stop working immediately. Only an administrator can activate billable usage to restore access. If you're not an Administrator, Personio prompts you to ask one.
By activating billable usage, an Administrator agrees to the following:
- Personio bills any credits used beyond the bonus credits.
- Administrators can set a spend limit to cap spending in a billing period.
- Personio bills monthly in arrears, so your organization only pays for the credits it uses.
When you're billed depends on your payment schedule:
- Monthly billing: charged for billable usage on your existing monthly billing date.
- Annual or other billing cycles: charged for billable usage on the first of the following month for the previous month's consumption.
AI credit usage appears as a dedicated line item on your invoice, for example, "Personio AI Credits x 1000 = €10."
Activate billable usage
To activate billable usage for AI features in your organization, follow these steps:
- Go to Settings.
- In the Account & support section, click Subscription & billing.
- Click the AI credits tab.
- Enable the Billable usage option.
- Optional: to set a spend limit, disable the Uninterrupted AI usage option.
Set a monthly spend limit for billable usage
A spend limit caps how much your organization can spend on AI credits during a billing period.
When your organization reaches the limit, the system disables AI-credit features for all users. The allowance resets at the start of the next billing period, or as soon as an Administrator or user with Edit permissions for Subscription Management increases the limit. Changes to the spend limit take effect immediately. Increasing the limit while features are blocked will unblock them right away.
To set the monthly spend limit for AI usage, follow these steps:
- Go to Settings.
- In the Account & support section, click Subscription & billing.
- Click the AI credits tab.
- Disable the Uninterrupted AI usage option, then enter a Monthly usage limit.
Activate and deactivate AI features
Administrators can turn AI features on or off at any time. Deactivating an AI feature stops its AI credit consumption immediately. To activate or deactivate an AI feature, follow these steps:
- Go to Settings.
- In the Account & support section, click AI features.
- In the AI features section, disable the relevant feature.
- Optional: to disable all AI features, use the General access option.