This article helps you resolve common login problems.

Tip:
If you're having trouble logging in, check the Personio status page to see if there's a service disruption.

Before you start

You can log in to Personio using either your email and password or single sign-on (SSO), depending on the method your company has set up for you.

Additional resources for Administrators

If you're a Personio Administrator helping with employee login issues, refer to these articles:

Note:
Recent updates to the login process might affect how you log in. Learn more about our improvements to the login process.

General login issues

I can't log in

If you're trying to log in to Personio for the first time

Your Personio Administrator sends you an invitation email.
Open the email and click the link.
Set a password that meets the requirements and register.
After registering, go to hostname.app.personio.com/login and log in with your email and password.

If you're having trouble logging in

Check the Personio status page for service disruptions.
Make sure you have activated your account.
Update your browser to the latest version.
Clear your browser's cache and cookies.
Use an incognito window or a different device and browser.
Check that your email matches the one in your Personio profile. Ask your Personio Administrator if you're not sure.
Check for spelling errors in your email address.
Type the correct login address: hostname.app.personio.com/login instead of using bookmarks or links from Personio emails.
Enter your password manually.
Reset your password if none of these suggestions work.

If you still can't log in after trying these steps, check the issues below for more specific troubleshooting.

I haven't received the invitation email

If you haven't received the invitation email:

Check your spam for emails from info@m.personio.com
If you still can't find the invitation email, ask your Personio Administrator to follow the invitation email troubleshooting steps. If you still can't receive the invitation email, your Administrator can contact Support.

I don't know my login address

Your login address is specific to your company and follows this format: hostname.app.personio.com/login. Replace "hostname" with the name chosen by your company for your Personio account. Learn how to find your hostname.

I forgot my password

If you forgot your password, you can reset it. If you log in with SSO, you need to reset the password for the third-party service you use to log in to Personio.

I haven't received the password reset email

Check your spam for emails from info@m.personio.com
If you can't find the email, ask your Personio Administrator to reset your password.
If that doesn't work, ask your Personio Account Owner to contact our Customer Support team.

I entered the wrong password three times

If you enter the wrong password three times, your account becomes locked. You can't log in, even with the correct password. There are two ways to unlock your account:

Option 1: use the security token

Personio emails you a one-time security token. Open the email and find the security token. The security token is valid for 20 minutes. Enter the security token along with your current password to log in.

Option 2: reset your password

Reset your password through the login screen and log in again.

I forgot my email address

Your login email is the same as the one in your Personio profile. Ask your Personio Administrator to check this for you.

My username or password isn't correct

If you see a message that the username or password you entered isn't correct:

The password you entered doesn't match the one stored in your Personio account. If you can't remember it, click Forgot your password? Then, enter the email address used for your account. We email you with instructions on how to reset your password.
You have changed the email address in your Personio account. In this case, you need to click Forgot your password? Then, enter your new email address.

I see an error that something went wrong

If you see a message that something went wrong during login, there might be a service issue with Personio. Check the status page to see if there's a disruption.

I can't log in to my trial account

If you can't log in right after creating a trial account, you might not have finished setting up your account.

Check your emails for a message with the subject Welcome to your Personio account.
Click Finish signup.
Create your password and save it.

Issues with security tokens and unblock account emails

I haven't received the security token or unblock account email

Check your spam folder for an email from info@m.personio.com.
If it's not there, ask your Personio Account Owner to contact our Support team. If you don't know who the Account Owner is, contact your HR team.

Learn how to make sure you receive Personio system emails.

I've received the security token, but it doesn't work

If you've triggered multiple tokens, use the most recent one. Security tokens expire after 20 minutes. After this, try logging in again to generate a new one.

Issues with two-factor authentication (2FA)

I see a request for two-factor authentication (2FA)

If you see a 2FA request, your company has enabled 2FA for your account. You need to set up 2FA on your mobile device.

I've switched mobile devices and need to set up 2FA

If you've switched mobile devices, you need to set up 2FA on your new device.

Issues with the mobile app

I can’t log in to the mobile app

If you can't log in to the mobile app, review the steps to log in.

I have problems logging in to the mobile app for the first time

If you have problems logging in to the mobile app for the first time, make sure you have activated your account. If not, check your email for an invitation email to activate it. Account activation isn't possible with the mobile app. You need to use the desktop version. If the issue happens when launching the browser, make sure to enable cookies.

I can't log in to the mobile app even though I could before

Clear your cache and cookies. You can usually do this in your phone's settings menu.

I keep logging out of the mobile app