This article explains how to reset your Personio account password. It also explains password requirements. Learn how to reset another employee's password.

Note:
If you use single sign-on (SSO) to log in, you don't have a Personio password. You log in through your SSO provider. This article only applies to users who log in with email and password.

Before you start

After you reset your password:

• You will get an email informing you that your password has been changed. 
• You will be logged out of all active sessions and will need to log in again using your new password. 

Understand password requirements

Your password needs to meet these requirements:

• Contain 10 to 128 characters.
• Include at least one letter, one number, and one special character.
• Not include your name.
• Be different from your last 12 passwords.

Reset your password

You can reset your password in two ways: 

From the login screen

To reset your Personio password from the login screen:

1. Go to www.personio.com/login/.
2. Enter your company’s hostname and click Continue.
3. Enter your email address and click Continue.
4. Click Forgot password?
5. Check your email address is correct and click Continue.
6. Check your email for a password reset email. Use the link in the email to reset your password.
7. If you don't receive the password reset email, click Resend email. You can also follow these troubleshooting steps.

From your account

To reset your password from within your Personio account:

1. Go to your employee profile by clicking your name at the bottom of the main Personio menu.
2. In the top-right corner, click the three-dots icon.
3. Click Manage account.
4. Send a password reset email to yourself.
5. Check your email and use the link to reset your password.

Follow password best practices

Keep the following recommendations in mind:

• Use a password manager to store passwords in an encrypted format.
• Avoid entering passwords using copy and paste.

Get help with password issues

If you can't change or reset your password, we’re happy to help! Submit a ticket using our Help Center form. To ensure data privacy, we can’t answer any product questions submitted through this form.