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Help & Feedback

This article gives an overview of the Help & Feedback area in Personio. It explains how you can use it to find support materials, get answers to your questions, provide feedback, and contact our teams.

Help & Feedback is your central hub for resources about Personio topics. We’ve shaped it based on customer feedback to meet your needs. It combines all our support resources in one place, including:

  • 500+ Help Center articles
  • 80+ Videos
  • 20+ Academy courses

With Help & Feedback, you can access these resources and contact our support teams.

Note:
If you can't log in to your account or have technical issues with Help & Feedback, submit a ticket using our Help Center form. To ensure data privacy, we can't answer any product questions submitted through this form.

Use Help & Feedback

To access Help & Feedback, log in to your Personio account and go to Help & Feedback in the main navigation menu. When you hover over this button, you see three options:

  • Ask a question: Get instant answers from our AI-powered tool, Support Q&A.
  • Browse for help: Access our self-serve support resources.
  • Give feedback: Share your ideas on how we can improve Personio.

All users can access Help & Feedback. Account Owners can contact our Support team, while Contract Owners can contact our Growth & Success team. If you're not an Account or Contract Owner, use the Voyager Community to get peer support from experienced users.

Ask a question

Click Ask a question to access Support Q&A. This AI-powered tool gives instant answers based on Help Center and Community content. You can use Support Q&A throughout Personio to get answers to your questions.

Contact our teams through Support Q&A

If you can't find what you're looking for, Account Owners can contact our Support team. Contract Owners can contact our Customer Growth & Success team.

To contact our teams through Support Q&A:

  1. Open Support Q&A.
  2. Ask a question.
  3. If the answer doesn’t help, click No, I still need help.
  4. Choose one of the support options:
    • Give feedback: Share ideas to improve Personio.
    • Ask the Community: Get answers and HR best practices from our Community.
    • Contact us: Explore further contact options.
  5. Click Contact us for more help, where you can:
    • Request a call back: Schedule a convenient time for us to call you.
    • Send us a message: Leave a message, and we respond over email.

Request a callback

You can schedule a time to receive a callback from a Support Agent. Premium Support customers can also request an immediate callback within the next 10 minutes.

To schedule a callback:

  1. Click Request a call back.
  2. Complete the form. Provide your issue details, phone number, and optional consent for call recording.
  3. Select an available time slot that suits you.
  4. Optional for Premium Support customers: Select Call me now for immediate help within 10 minutes.

After submitting your request, a confirmation screen shows your callback details. You can reschedule from this screen if needed. You also receive an email confirmation. If you don't see the email, even after checking your spam folder, submit a support ticket using this contact form.

Send us a message

Complete the form with details about your issue, and our team responds over email.

Ask the Community

This option directs you to the Voyager Community. There, you can post your questions and get help from experienced Personio users and our Support team.

Browse for help

Explore Personio's self-serve support resources:

  1. Select Browse for help from the Help & Feedback menu.
  2. In the widget, select an option or use the search bar to find relevant information.
  3. Optional: Click the menu icon to the left of the search bar to access other educational channels.

Give feedback

Use the feedback feature to share ideas to improve Personio. Your input helps shape our product. Note that this is not a support channel, and we don't respond to individual submissions.

To submit feedback:

  1. Select Give feedback from the Help & Feedback menu.
  2. Fill out the form with your ideas or suggestions.

While we can't respond to each submission, your feedback helps us improve Personio. If you need immediate support with an issue, reach out to your Account Owner. 

Frequently asked questions about the Help & Feedback area

How can I get support if all the Account and Contract Owners are unavailable or have lost access to Personio?
Administrators can nominate new Account Owners or Contract Owners. Once appointed, they can contact our support teams.

If all the Administrators are also unavailable, assign a new Administrator and submit a ticket using our Help Center form. We can't answer product questions submitted through this form.
How do I add an Account or Contract Owner to my Personio account?
Learn how to add Account or Contract Owners.
Is there a way to limit access to Help & Feedback?
No, everyone has access to Help & Feedback and our support resources. Only Account and Contract Owners can contact our support teams.
How can I find out who my Account Owner is?
If you try to contact us through Support Q&A and you're not an Account or Contract Owner, you can see who your Personio Account Owner is.
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