This article gives an overview of the Help & Feedback area in Personio. It explains how you can use it to get answers to your questions, provide feedback, and contact our teams.
Help & Feedback is your central hub in Personio for support. We've shaped this area based on customer feedback to meet your needs. It gives you access to our resources and teams when you need them.
Note:
If you can't log in to your account or have technical issues with Help & Feedback, submit a ticket using our Help Center form. To ensure data privacy, we can't answer any product questions submitted through this form.
Use Help & Feedback
To access Help & Feedback, log in to your Personio account and hover over Help & Feedback in the main menu. There are three options:
- Get Help: get instant answers from our AI-powered chatbot.
- Give feedback: share your ideas on how we can improve Personio.
- What's New: explore this month's feature releases in Personio.
All users can access Help & Feedback. Account Owners can contact our Support team. Contract Owners can contact our Growth & Success team.
Ask a question and contact our teams
Our AI-powered chatbot provides instant answers based on Help Center content. Click Get Help to access it from anywhere in Personio and find answers to your questions. Use the menu button in the top-right corner of the window to access these resources:
- Voyager Help Center: explore 500+ articles and 80+ videos.
- Voyager Community: get peer support from experienced users.
- Voyager Academy: access 70+ courses.
Contact our teams through Get Help
If you can't find what you're looking for, Account Owners can contact our Support team. Contract Owners can contact our Customer Growth & Success team. If you're not an Account or Contract Owner, use the Voyager Community to get peer support from experienced users.
To contact our teams:
- Go to Help & Feedback > Get Help.
- Ask your question in the window that opens.
- If the answer doesn’t help, click No, I still need help.
- Click Contact us for more options:
- Request a call back: schedule a convenient time for us to call you.
- Send us a message: leave a message, and we respond over email.
- Optional: you can also choose to
- Give feedback: share ideas to improve Personio.
- Ask the Community: get answers and HR best practices from our Community.
Request a callback
You can schedule a time to receive a callback from a Support Agent. Premium Support customers can request an immediate callback within the next 10 minutes.
To schedule a callback:
- Select your topic.
- Click Request a call back.
- Complete the form. Provide your issue details, phone number, and optional consent for call recording.
- Select an available time slot that suits you.
- Optional for Premium Support customers: select Call me now for immediate help within 10 minutes.
After submitting your request, a confirmation screen shows your callback details. You can reschedule from this screen if needed. You also receive an email confirmation. If the email isn't in your inbox or spam folder, submit a support ticket using this contact form.
Send us a message
Complete the form with details about your issue, and our team responds over email.
Ask the Community
This option directs you to the Voyager Community. There, you can post your questions and get help from experienced users and our Support team.
Give feedback
Use the feedback feature to share ideas to improve Personio. Your input helps shape our product. Note that this is not a support channel, and we don't respond to individual submissions.
To submit feedback:
- Select Give feedback from the Help & Feedback menu.
- Fill out the form with your ideas or suggestions.
While we can't respond to each submission, your feedback helps us improve Personio. If you need immediate support with an issue, contact your Account Owner.
Frequently asked questions about the Help & Feedback area
If all the Administrators are also unavailable, assign a new Administrator and submit a ticket using our Help Center form. We can't answer product questions submitted through this form.