This depends on the Reduce target hours and count any time tracked as overtime during time off? setting for the time off type. If the option is not enabled, any approved time off doesn't display as time off in the Attendance tab.

Our system recalculates the overtime balance up to 1 November 2025. This means that any changes that impact the overtime balance only affect it up to this cut-off date. You can't deactivate this setting or edit the cut-off point.

It's possible that your employees' work schedule is incorrect. Follow the steps here to double-check.

Desktop and laptop location tracking is generally less accurate than on mobile devices. If your employees track time using a desktop or laptop, consider setting a larger geofencing radius for your workplaces.

This is a current limitation that we plan to address later in the year. In the meantime, you can use our temporary reporting solution.

No, employees can only see the current year's entitlement.

No. You can check an employee's time off balance by going to their personal Time off page. Click on each time off type to see the balance overview. In the balance overview, the number of days beside Planned (approved) refers to the current period only. If the employee has approved time off for future periods, you'll see a note that says, "Not including X days in future periods." These future days don't impact the current remaining balance. Personio only deducts them from the next period's balance once the new period begins.
For example: Let's say your new entitlement period begins on 1 January each year. If an employee plans to take five days of paid vacation in June next year, Personio won't deduct those days until January 1 next year. For a more detailed breakdown, go to the Activity tab in the balance overview. Here, you can see a complete list of time off for all past, current, and future periods.

The system subtracts days off from the entitlement that expires the soonest. Depending on your company's settings, you might have carryover days that expire after your current year's entitlement. If that's the case, the system uses the current year's entitlement first.

Yes, employees can have multiple time off entries on the same calendar day, as long as they are different time off types. However, if you're using Personio Payroll, employees can only have a single time off entry on any given calendar day.

This can happen when an employee has sent a request without a set end date for a type of leave that doesn't have a maximum limit (like home office or sick days). In this case, the system stops them from creating a new request for the same type of leave. To fix this, ask your employee to:
1. Go to their Time off calendar in Personio.
2. Look for any requests labeled with "No end date."
3. If they find one, add an end date and save the changes.
Once they do this, they'll be able to submit new time off requests without seeing the conflict message.

Yes, they can. You can define whether the substitute request is optional or required within a time off type. If it's required, then we recommend informing your employees, so they are mindful of requesting the same person.

No, this is not possible.

Create a custom bank holiday calendar, and add the new holiday to it. You can then assign the calendar to your whole company, or specific workplaces.

You can only switch between time off policies if both policies either have entitlement limitations, or if neither policy does. For this reason, when you assign a new policy, you only see options that match the entitlement limitation status of the current policy.

This happens when the employee was able to skip the approval process due to having either Administrator rights or editing rights. Alternatively, it may also happen that the assigned approval workflow contains no steps, which will cause the time off request to be straight approved.

This happened because the time off period was requested before the migration to approval workflows. To fix this, delete the pending time off period and ask the employee to request it again.

This can happen if there are group-specific rules set up. These override any default approval rules. To double-check, go to Settings > Time Off. Click the relevant type of time off, then scroll down and click Choose time off approver. You'll find any group-specific rules at the bottom of this tab.

This happens when employees have Edit permissions to their Time off data. To fix this: 1. Go to Settings > Employee Roles. 2. Click the relevant employee role, then Permissions.  3. Scroll down and open the Time off section. 4. Find the affected type of time off and ensure the Own row is set to Propose, not Edit.  5. Save the edits.

We have recently added an extra check to ensure employees only see colleagues they are supposed to. It's possible your employees don't have access to the public profiles of their colleagues. Double check using the steps here.

We have recently streamlined permissions to the Team Calendar and Time off tab. Employees with access to the Time off tab now also see the same information in the team calendar. You cannot prevent or edit this.