This article explains how to manage payment methods in Personio. Use it to understand which payment methods are available, add or change your payment method, and update your payment details.

Before you start

• To access the Subscription and Billing section, you need Administrator rights or view rights to Subscription Management.
• To make changes to your payment method, you need Administrator rights or edit rights to Subscription Management.
• Before you can change your payment method, you need to complete all fields in your billing address, including the State field. If you cannot update your payment method, check that your billing address is complete.
• Only Contract Owners can perform some actions. Each section below identifies these actions.

Available payment methods

Personio supports three payment methods. This table shows the available payment methods and what you can use each one for.

Add or edit your payment method

Edit your payment method to update how Personio charges your account. The steps depend on which method you choose.

SEPA direct debit

SEPA direct debit automates your payments. It's available for monthly payments, annual payments, one-off services, and the Promote feature..

1. Go to Settings.
2. In the Account & support section, click Subscription & Billing.
3. Next to Payment details, click Edit.
4. Select Direct debit.
5. Enter:
   • The account holder name
   • Your billing address
   • The IBAN of the account
   • A valid email address for direct debit notifications
6. Select the checkbox to confirm you agree to the Terms and Conditions and that you are authorized to create a SEPA direct debit.
7. Click Save. After saving, you receive a confirmation email at the address you entered.

Keep in mind:

• Two days before a direct debit is processed, you receive a direct debit prenotification email. This email confirms that a direct debit is scheduled to collect payment. Your invoice confirms the payment amount.
• When a direct debit payment is initiated, it can take up to three working days to clear. During this time, you might still receive payment reminders, and your invoice shows an "in progress" indicator.

Note:
You can cancel your SEPA direct debit at any time by clicking the link in your confirmation email. Contract Owners can also cancel by contacting Support.

Credit card

Credit card payment is available for monthly payments, one-off services, and the Promote feature. Credit card payment isn't available for annual subscriptions.

1. Go to Settings.
2. In the Account & support section, click Subscription & Billing.
3. Next to Payment details, click Edit.
4. Select Credit card.
5. Enter your credit card details.
6. Click Save.

Keep in mind:

• You need to store a current, valid email address for invoices in the Billing contact section. Personio uses this address to notify you if a payment requires authentication.
• Strong Customer Authentication (SCA): EU regulations may require authentication before completing credit card transactions. When Personio initiates a payment that requires authentication:
  • If you're logged in when the payment is initiated, an authentication dialog appears where you can approve it immediately.
  • If you're not logged in when the payment is initiated, the attempt fails. Personio sends an email notification to the email address stored in your Billing contact section. The email explains the reason for the failure and includes a link where you can authenticate the payment.

Bank transfer

Bank transfer is available for monthly or annual subscription payments only. To change your payment method to bank transfer, Contract Owners can contact Support.

Update your payment details

Update your payment details to keep your payment information current, for example when your IBAN or credit card number changes.

If you pay by SEPA direct debit or credit card:

1. Go to Settings.
2. In the Account & support section, click Subscription & Billing.
3. Under Payment details, update your payment information.
4. Click Save.

If you pay yearly by bank transfer, Contract Owners can contact Support to update billing details.

Use different payment methods for different charges

You can use a mix of bank transfer and either direct debit or credit card for different types of charges. For example, you can pay your monthly subscription by bank transfer and pay for job postings or the Promote feature by credit card or direct debit.

To set this up:

1. Add either a credit card or SEPA direct debit payment method using the steps above.
2. Have your Contract Owner contact Support to confirm your mixed configuration preference. We'll apply the necessary settings on your account for the mixed payment methods to work correctly.

Frequently asked questions

Does Personio offer an early payment discount?
No, Personio doesn't offer early payment discounts. The standard payment terms are 14 days, according to the Terms and Conditions. If you have an agreed discount, your contract already shows it.

I've already sent the payment by bank transfer — why am I still receiving a payment reminder?
The system sends an initial payment reminder when the invoice due date has passed. There can be a timing overlap between when Personio receives the payment and when the notification goes out. Check the status on your invoice. If there's no In progress indicator, or the invoice status isn't Paid, contact Support.

I don't see the option to change my payment method. Why?
Check that your billing address is complete. Before you can change your payment method, you need to complete all fields in your billing address, including the State field.