This article explains how to assign a new Administrator when none are available in your Personio account. 

Only Administrators can assign Administrator access in Personio. Account Owners, Contract Owners, and Payroll Owners cannot do this. If your company has no Administrator, the steps below explain how to request a new one. If your account has no Account Owner, no Contract Owner, no Payroll Owner, and no Administrator, go to Scenario 2.

Scenario 1: No Administrator is available, but an Account Owner, Contract Owner, or Payroll Owner is

If no Administrator is available, but an Account Owner, Contract Owner, or Payroll Owner exists, they can contact Support to request a new administrator. They need to provide the first name, last name, and email address (from their Personio profile) of the person who should become the new Administrator. Our Support team then assigns the new Administrator.

Note:
Only Account Owners, Contract Owners, or Payroll Owners can contact us through Support.

Scenario 2: No Administrator, Account Owner, Contract Owner, or Payroll Owner is available

If no Administrator, Account Owner, Contract Owner, or Payroll Owner is available, you need to submit a request using the Help Center form. In this scenario, we need proof you can carry out legal actions for your company.

1. Submit a request using the Help Center form.
2. Include a subject and your email address.
3. In the Description field of the form, say who we should assign as Administrator. Include their:
   • First name
   • Last name
   • Email address from their Personio profile
4. In the dropdown menu How can we help you?, select the option about Account Owners and Admins no longer being available.
5. Attach an excerpt of your company register showing that you have permission to conduct business on behalf of the company. This excerpt must be from the same day you submit the form.
6. Submit the form.

The Personio Support team then reviews your documentation and assigns the new Administrator after verification.