This article explains how to assign a new Administrator when none are available.

Scenario 1: Account Owners or Contract Owners available

If no Administrator is available, but there's an Account Owner or Contract Owner, follow these steps:

1. Contact us through Help & Feedback.
2. Explain that no Administrator is available. Provide the details of the person we should assign as Administrator. Include their first name, last name, and email address from their Personio profile.
3. Submit your request.

Our Support team then contacts you and assigns the new Administrator.

Note:
Only Account Owners or Contract Owners can contact us through Help & Feedback.

Scenario 2: No Account Owners or Contract Owners available

If no Administrators, Account Owners, or Contract Owners are available, you can contact us to assign a new Administrator. In this scenario, we need confirmation you can carry out legal actions for your company.

1. Submit a request using the Help Center form.
2. Add a subject and your email address. In the Description, say who we should assign as Administrator. Include their first name, last name, and email address from their Personio profile.
3. In the dropdown menu How can we help you?, select Our Account Owners and Admins are no longer available. We need to assign a New Account Owner.
4. Attach an excerpt of your company register. This excerpt must show that you have permission to conduct business on behalf of the company. This excerpt must be from the same day you submit the form.
5. Submit the contact form.

Our Support team then contacts you and assigns the new Administrator.