This article explains how to assign a new Administrator when none are available in your Personio account. 

Only Administrators can assign Administrator access in Personio. Account Owners, Contract Owners, and Payroll Owners cannot do this themselves. 

• If your company has no Administrator, an Account Owner can request a new one.
• If your Personio account has no Administrator and no Account Owner, go to Scenario 2.

Scenario 1: No Administrator is available, but an Account Owner is

If no Administrator is available, but an Account Owner exists, they can contact Support to request a new Administrator. The Account Owner can request anyone to become the new Administrator, including themselves, another Account Owner, a Contract Owner, or a Payroll Owner. The requesting Account Owner needs to provide the person's first name, last name, and email address from their Personio profile. Our Support team then assigns the new Administrator.

Scenario 2: No Administrator or Account Owner is available

Unlike an Account Owner in Scenario 1, anyone requesting a new Administrator in this scenario needs to provide proof that they can carry out legal actions for the company. You need:

• The first name, last name, and email address (from their Personio profile) of the person who should become the new Administrator.
• An excerpt of your company register showing that you have permission to conduct business on behalf of the company, dated the same day you contact us.

If you're a Contract Owner or Payroll Owner, contact Support and provide these details. If no Administrator, Account Owner, Contract Owner, or Payroll Owner is available, submit a request using the Help Center form.

1. Submit a request using the Help Center form.
2. Include a subject and your email address.
3. In the Description field of the form, say who we should assign as Administrator. Include their:
   • First name
   • Last name
   • Email address from their Personio profile
4. In the dropdown menu How can we help you?, select the option about Account Owners and Admins no longer being available.
5. Attach an excerpt of your company register showing that you have permission to conduct business on behalf of the company. This excerpt must be from the same day you submit the form.
6. Submit the form.

The Personio Support team then reviews your documentation and assigns the new Administrator after verification.