Use this article to troubleshoot issues when setting up or using the Personio iCal calendar subscription in an external calendar app such as Outlook or Google Calendar. For issues with the direct calendar integration for Google or Microsoft, troubleshoot the direct calendar integration. For issues with the Recruiting calendar, troubleshoot the Recruiting calendar integration.

This article covers the following issues:

• The Personio iCal subscription is corrupting my Outlook data file (.ost)
• Absences are missing or outdated in my external calendar

The Personio iCal subscription is corrupting my Outlook data file (.ost)

Issue:

When Outlook processes a new or updated event from a Personio iCal subscription, the local Outlook data file — an .ost file — becomes corrupted and Outlook crashes. This is a known local Outlook behaviour when processing certain iCal events. It isn't caused by a configuration in Microsoft 365 or a setting within the Personio integration.

Possible solution:

1. In Outlook's account settings, remove the affected Personio calendar subscription.
2. Allow Outlook to delete or recreate the corrupted data file. If prompted by an error message, confirm the action.
3. In Personio, regenerate a new iCal link and add it back to Outlook as a fresh calendar subscription.

Absences are missing or outdated in my external calendar

Issue:

Absences in your external calendar are missing, outdated, or show the wrong information.

Possible solution:

1. Allow time for the calendar to update. Personio provides the iCal data feed and your calendar app controls how often it fetches updates.
2. Check the time off type. Productive time off types, like work from home, business trips, or training, don’t appear in the calendar. Time off types measured in hours are only available in a single iCal link for all time off types. To create one, select the Time off option when you generate the link.
3. If you created the time off type after you generated the link, generate a new link. The calendar doesn’t include types created afterward.
4. Remove the subscription from your calendar app and add a newly generated iCal link.