This article helps you troubleshoot common issues with integrations and APIs in Personio, including Marketplace integrations.

This article covers the following issues:

• A connected Marketplace integration has stopped syncing

Before you start

• Make sure you have the correct access rights to view and manage integrations.

A connected Marketplace integration has stopped syncing

If a Marketplace integration was working before and has since stopped syncing, work through these steps.

1. Go to Marketplace > Connected integrations and confirm the integration still shows as connected. If a Monitoring tab is available, check it for sync status and any error details.
2. Check your API credentials. Most partner integrations connect to Personio using a client ID and client secret. Confirm that the credentials you entered in the external tool match the API credentials in your Personio account. You can find this in Marketplace > Connected integrations.
3. Check who built the integration. Open the integration in the Marketplace and check the Developed by field in the App details. If it shows a third-party name rather than Personio, it's a partner integration. Personio cannot see how the partner configured it or why it stopped working.
4. If the steps above don't resolve the issue, contact the partner's support team. To find their contact details, open the integration in the Marketplace and check the right-hand bar of the integration's page.