Use this article to troubleshoot issues with the Personio mobile app. If you're having trouble logging in to the mobile app, see how to troubleshoot mobile app login issues.

This article covers the following issues:

• The mobile app is stuck on a push notification prompt

Before you start

• To troubleshoot mobile app issues, you need an active Personio account.

The mobile app is stuck on a push notification prompt

Issue:

The mobile app displays a "Enable push notifications?" prompt that blocks all interaction. You cannot scroll past it or tap any buttons.

Possible solution:

Check the font size and zoom settings on the device. If either is set above the default, the buttons on the prompt can move off-screen and become unreachable.

To reset display settings:

1. Open your phone's settings.
2. Go to your display or accessibility settings.
3. Reset the font size and zoom to the default values.
4. Reopen the Personio app. The prompt buttons should now be reachable.

If the issue continues after resetting display settings, reinstall the Personio mobile app.