Use this article to troubleshoot issues with the Personio mobile app. If you're having trouble logging in to the mobile app, see how to troubleshoot mobile app login issues.

This article covers the following issues:

• The mobile app is stuck on a push notification prompt
• Time tracking controls are unresponsive in the mobile app
• I get an error when uploading a certificate in the mobile app

Before you start

• To troubleshoot mobile app issues, you need an active Personio account.

The mobile app is stuck on a push notification prompt

Issue:

The mobile app displays a "Enable push notifications?" prompt that blocks all interaction. You cannot scroll past it or tap any buttons.

Possible solution:

Check the font size and zoom settings on the device. If either is set above the default, the buttons on the prompt can move off-screen and become unreachable.

To reset display settings:

1. Open your phone's settings.
2. Go to your display or accessibility settings.
3. Reset the font size and zoom to the default values.
4. Reopen the Personio app. The prompt buttons should now be reachable.

If the issue continues after resetting display settings, reinstall the Personio mobile app.

Time tracking controls are unresponsive in the mobile app

Issue:

After clocking out, the time tracking controls stop working. You cannot start, stop, or edit time tracking in the app.

Possible solution:

First, complete the general troubleshooting steps for the mobile app.

If the problem continues, check whether time tracking works in the desktop version of Personio. If it does, the issue is with the mobile app. Try the following steps in order:

1. Log out of the app.
2. Force-close the app.
3. Reinstall the app.
4. Restart your phone.
5. Log back in and check if time tracking works again.

You get an error when uploading a certificate in the mobile app

Issue:

You see an error when uploading a time off certificate in the mobile app, regardless of whether you take a photo or select one from your device.

Possible solution:

Reinstall the app. This clears any cache issues and updates the app to the latest version:

1. Uninstall the Personio app from the device.
2. Restart the device.
3. Reinstall the app from the App Store or Google Play.
4. Try uploading the certificate again.

If the issue continues, check whether the error also appears on the desktop version of Personio. If it does, the problem is not specific to the mobile app.