This article explains how to give our Support team access to your account when you need help.
Before you start
- Permissions: You need to be an Account Owner to give our Support team access to your account. You don't need an Administrator role.
Understand Personio Support Access
To help resolve your issue, our Support team might need to see your account settings. Personio Support Access gives our Support team login access to your account so they can troubleshoot directly. When this setting is off, our Support team cannot access your account.
How support access works
When you turn on support access, our team can log in to your account:
- You control how long we have access.
- You can see everything our Support team does in your audit log.
Note:
Personio Support Access complies with General Data Protection Regulation (GDPR) requirements. Your audit log records and tracks all support access for complete transparency.
Turn on Personio Support Access
- Go to Settings.
- In the Account & support section, click Support owners.
- Click Personio Support Access.
- Next to Access, click Edit.
- Turn on Access granted to Personio customer service.
- Choose how long you want to give access and click Submit.
How long should I give access?
Give access for at least one day so our team has time to help you. Give access for up to one week if you send your request over the weekend. For convenience, we recommend turning on access for four months. This way, you don't have to update this setting every time you contact us.
View support activity in your audit log
You can view your audit log to see everything our Support team did in your account.