This article helps you troubleshoot why your employees are not receiving email notifications.

Before you start

Additionally, before proceeding with this article, ensure the employees:

• Have successfully activated their Personio account.
• Have an Active status in Personio.

If both are true, check additional reasons below. 

Enable global delivery of email notifications

Your employees receive Personio emails only when notifications are enabled in Settings.

You can check this by following these steps:

1. Go to Settings.
2. In the Account & support section, click Company defaults.
3. Under Defaults and Settings, ensure email notifications are enabled.
4. Save the changes.

Enable email notifications in personal settings

Your employees can manage email notifications in Personal settings.

You can impersonate them and enable this on their behalf:

1. Go to their Employee Profile.
2. In the top-right corner, click Login as employee.
3. In the bottom-left corner, hover over the employee's name and click Personal Settings.
4. Click Notifications.
5. Select the relevant boxes under Dashboard and Email.
6. Save the changes.

Ensure employees are added to the employee role

Your employees must be assigned to the relevant employee role and have the appropriate permissions for employee data attributes in order to receive reminder emails.

Follow the steps to create a reminder for a specific employee role to ensure all relevant employees receive the right email notifications.

Ensure internal mail servers do not block email notifications