Use this article to troubleshoot how employees track time in Personio. It covers two common problem areas:

• Employees can track time in ways they shouldn’t be able. For example: they can clock in/out when they shouldn’t.
• Employees cannot track time as they should.

Each section explains what to check and how to adjust settings, with clear steps to reach the intended level of access.

Before you start

• To follow the steps in this article, you must be a Personio Administrator.
• Make a note of which employees are impacted and their employee roles.
• If an employee has multiple roles assigned to them, remember that the most open permissions from any assigned role apply. Plan to review each relevant role.

While troubleshooting

• Make a note of the settings you edit, in case you need to revert them.
• Have a test employee in any affected role to verify results quickly.

Employees can track time in ways they shouldn’t be able to

Employees can edit tracked time in their Attendance tab when they shouldn’t be able to

To track time through their profile, employees need Propose permissions to their Attendance data. Until recently, this has also meant that they could propose changes to their time entries in the Attendance tab. However, it’s now possible to adjust the time tracking policy and prevent employees from manually editing time entries on their Attendance tab. If you don't want employees to edit past or future time entries, apply time entry restrictions.

Employees can see the clock in/out widget when they shouldn’t be able to

1. Go to Settings.
2. In the Time off & attendance section, click Attendance. 
3. Click Time tracking.
4. Identify the time tracking policy assigned to the affected employees and click to open it.
5. Click the three dots and select Edit policy.
6. Disable the Live tracking (Clock-in / out) option.  

Employees can track time through a shared device when they shouldn’t be able to

1. Go to Settings.
2. In the Time off & attendance section, click Attendance. 
3. Click Time tracking.
4. Identify the time tracking policy assigned to the affected employees and click to open it.
5. Click the three dots and select Edit policy.
6. Under Live tracking (clock-in/out), disable the Entrance app option. (You need to have live tracking enabled to see this option in the first instance.) 

Employees cannot track time as they should

Employees cannot track their time in their Attendance tab or mobile app

1. Go to Settings.
2. In the People section, click Roles & permissions.
3. Click the relevant employee role, then Permissions.
4. Scroll down to Attendance data, and make sure that Own is selected under Propose.

Employees cannot use the clock in/out widget

1. Go to Settings.
2. In the People section, click Roles & permissions.
3. Click the relevant employee role, then Permissions.
4. Scroll down to Attendance data, and make sure that Own is selected under Propose.
5. Click the arrow in the top-left corner twice to go back to Settings, then click Attendance > Time tracking.
6. Identify the time tracking policy assigned to the affected employees and click to open it.
7. Click the three dots and select Edit policy.
8. Make sure Live tracking (clock-in/out) is enabled.

Employees cannot use a shared device

1. Go to Settings.
2. In the People section, click Roles & permissions.
3. Click the relevant employee role, then Permissions.
4. Scroll down to Attendance data, and make sure that Own is selected under View.
5. Click the arrow in the top-left corner twice to go back to Settings, then click Attendance > Time tracking.
6. Identify the time tracking policy assigned to the affected employees and click to open it.
7. Click the three dots and select Edit policy.
8. Under Live tracking (clock-in/out), make sure the Entrance App option is enabled. (You need to have live tracking enabled to see this option in the first instance.)
9. Go back to Settings, then go to Attendance > Entrance App devices.
10. Make sure the device the employees are using is paired correctly. If not, pair the device again. 

The Entrance app address doesn't open in the browser

If the Entrance app URL doesn't open in the browser:

1. Delete the device from the list.
2. Add the device again to generate a new pairing code.
3. On the device, try connecting to a different Wi-Fi network or using a mobile data connection, then open the Entrance app URL again.
4. Follow the on-screen instructions to complete pairing using the new code.