Use this article to troubleshoot how employees track time in Personio. It covers two common problem areas:

• Employees can track time in ways they shouldn’t be able. For example: they can clock in/out when they shouldn’t.
• Employees cannot track time as they should.

Each section explains what to check and how to adjust settings, with clear steps to reach the intended level of access.

Note:
We're transitioning to our new attendance policies system. Some steps, navigation paths, or settings may not match what you see in your account. For more information on the new Attendance policies, read this article.

Before you start

• To follow the steps in this article, you must be a Personio Administrator.
• Make a note of which employees are impacted and their employee roles.
• If an employee has multiple roles assigned to them, remember that the most open permissions from any assigned role apply. Plan to review each relevant role.

While troubleshooting

• Make a note of the settings you edit, in case you need to revert them.
• Have a test employee in any affected role to verify results quickly.

Employees can track time in ways they shouldn’t be able to

Employees can edit tracked time in their Attendance tab when they shouldn’t be able to

To track time through their profile, employees need Propose permissions to their Attendance data. By default, this means they can also edit their time entries in the Attendance section. This cannot be prevented.

If you don't want employees to edit past or future time entries, apply time tracking restrictions.

Employees can see the clock in/out widget when they shouldn’t be able to

1. Go to Settings.
2. In the Time off & attendance section, click Attendance. 
3. Click Time tracking.
4. To find the time tracking profile assigned to the affected employees, click the number of people assigned in the top-right corner. This opens a new window with a list of all the employees on that tracking profile.
5. When you have identified the correct profile, go back to the previous window.
6. Disable the Clock in/out on the homepage option. 

Employees can track time through a shared device when they shouldn’t be able to

1. Go to Settings.
2. In the Time off & attendance section, click Attendance. 
3. Click Time tracking.
4. To find the time tracking profile assigned to the affected employees, click the number of people assigned in the top-right corner. This opens a new window with a list of all the employees on that tracking profile.
5. When you have identified the correct profile, go back to the previous window.
6. Disable the Entrance app option. 

Employees cannot track time as they should

Employees cannot track their time in their Attendance tab or mobile app

1. Go to Settings.
2. In the People section, click Roles & permissions.
3. Click the relevant employee role, then Permissions.
4. Scroll down to Attendance data, and make sure that Own is selected under Propose.

Employees cannot use the clock in/out widget

1. Go to Settings.
2. In the People section, click Roles & permissions.
3. Click the relevant employee role, then Permissions.
4. Scroll down to Attendance data, and make sure that Own is selected under Propose.
5. Click the arrow in the top-left corner twice to go back to Settings, then click Attendance > Tracking profiles.
6. To find the time tracking profile assigned to the affected employees, click the number of people assigned in the top-right corner. This opens a new window with a list of all the employees on that tracking profile.
7. When you have identified the correct profile, go back to the previous window.
8. Make sure the Clock in/out on the homepage option is enabled.

Employees cannot use a shared device

1. Go to Settings.
2. In the People section, click Roles & permissions.
3. Click the relevant employee role, then Permissions.
4. Scroll down to Attendance data, and make sure that Own is selected under View.
5. Click the arrow in the top-left corner twice to go back to Settings, then click Attendance > Tracking profiles.
6. To find the time tracking profile assigned to the affected employees, click the number of people assigned in the top-right corner. This opens a new window with a list of all the employees on that tracking profile.
7. When you have identified the correct profile, go back to the previous window.
8. Make sure the Entrance App option is enabled.
9. Go back to Settings, then go to Attendance > Manage Entrance App.
10. Make sure the device the employees are using is paired correctly. If not, pair the device again. 

The Entrance app address doesn't open in the browser

If the Entrance app URL doesn't open in the browser:

1. Delete the device from the list.
2. Add the device again to generate a new pairing code.
3. On the device, try connecting to a different Wi-Fi network or using a mobile data connection, then open the Entrance app URL again.
4. Follow the on-screen instructions to complete pairing using the new code.