This article explores common issues with survey visibility and access rights. If you are reading this, you have already created a survey.

This article covers the following issues:

• I shared survey results with an employee but they can't use the filters I set up
• I created an open survey but I can't link participants to their answers

Before you start

To troubleshoot survey issues, you need Administrator permissions or Survey Creator permissions.

I shared survey results with an employee but they can't use the filters I set up

Issue: The report you created includes some filters. The employee you shared the report with can't use the filters.

Possible solution: You can grant the employee permissions for the attributes you used as filters in the report:

1. Go to Settings.
2. In the People section, click Roles and permissions.
3. Find the attributes you set as filters and take note of which sections they're under (for example, Public profile).
4. Go to Settings.
5. In the People section, click Roles & permissions.
6. Click the relevant role.
7. Click Permissions.
8. Grant viewing permissions for the relevant sections.

I created an open survey but I can't link participants to their answers

Issue: You created an open survey but you can't find an overview of who provided which answers.

Possible solution: You can download the survey results as CSV. The file lists the survey participants and their answers.

1. Go to the Surveys.
2. Click the relevant survey.
3. Click the three dots icon and select Download.
4. Select the CSV option and download the file.

The CSV file shows the survey participants and their answers.