This article answers common questions about Personio Employer of Record (EOR). It also provides links to Remote's Help Center for more information when needed.

Tip:
To access certain articles in Remote's Help Center, you need to log in to your Remote account. Learn more about how to access Remote's Help Center.

About Personio EOR

What is Personio EOR?

Personio EOR helps you hire employees in countries where your company doesn’t have a local legal entity. Remote acts as the legal employer. Personio works with Remote to help you manage your EOR employees.

• Learn more about Personio EOR.

How do I get support for Personio EOR?

Personio and Remote share support responsibilities for Personio EOR:

• Remote support: handles questions about the Remote platform, including Remote contracts. Visit Remote’s Help Center for help with these topics.
• Personio support: handles questions about the Personio platform, including Personio contracts and pricing. Contact Personio support through Support in the main menu of your Personio account.

How do I access Remote’s Help Center?

Remote’s Help Center provides resources to help with various topics. You can access some articles without logging in to the Help Center. For others, you need to log in.

Follow these steps to log in:

1. Go to Remote's Help Center.
2. Log in using your Remote account credentials.

Onboarding

How long does onboarding take for EOR employees?

The onboarding timeline varies by country and specific requirements. Remote makes sure of compliance by performing right-to-work checks and preparing employment agreements. Delays can happen if employees don’t complete their tasks or don't provide the required documentation on time.

• Learn more about onboarding timelines.

Payroll

What are the pay dates for EOR employees?

Pay dates vary by country. Remote provides a detailed list of pay dates for each location.

• View pay dates by country.

When is the payroll cut-off for EOR employees?

The payroll cut-off is the final day of the month when you can include approved requests in that month’s payroll. Requests submitted after the cut-off are part of the next payroll cycle.

• Learn more about payroll cut-off dates

How do I pay incentives to EOR employees?

With Remote, you can pay incentives such as bonuses, commissions, and stipends. You can set up one-time or recurring payments. You can also bulk upload incentives for faster processing.

• Learn more about paying incentives.

How do I review expenses for EOR employees?

You can review and manage employee expenses through Remote. Expenses that employees submit and that managers approve before the payroll cut-off are part of that month’s payroll.

• Learn more about reviewing expenses.

How do I access payslips for EOR employees?

Remote finalizes payroll each month and makes payslips available afterward. You can view and download payslips for EOR employees on Remote.

• Learn more about accessing payslips.

Invoicing

How does EOR invoicing work?

Remote has a two-step invoicing process. First, you get an invoice on the first working day of the month. This invoice has estimated costs. Then, you get a second invoice (Reconciliation invoice) around the fifth of the following month. This invoice has actual costs.

• Learn more about the invoicing process.

How do I track and manage my invoices in Remote?

Use the Remote invoices tab to view and manage your EOR invoices. This includes paid invoices, unpaid invoices, and credit notes.

• Learn more about managing invoices in Remote.

What is included in the Reconciliation invoice?

The reconciliation invoice shows the difference between estimated and actual costs. If actual costs are higher, you receive an invoice for the difference. If costs are lower, you get a credit note on your next invoice. If costs match, you receive a zero-total invoice.

• Learn more about what's included in the reconciliation invoice.

How do I see the breakdown per employee for my invoice?

Remote shows three levels of invoice details: invoice overview, invoice breakdown, and itemized report. You can download a CSV file with costs for each employee.

• Learn more about the breakdown per employee for my invoice.

Benefits

What benefits are available to EOR employees by country?

Benefits vary by country and can include statutory and supplementary benefits. Remote provides a detailed guide to the benefits offered in each location.

• Learn more about the benefits available to EOR employees.
• View Remote's Benefits Directory.

Lifecycle

How do I terminate employment for an EOR employee?

Submit a termination request through Remote. Wait for their guidance before discussing it with the employee. Remote ensures compliance with local laws, finalizes terms, and manages offboarding. Timelines vary based on the employee’s country and circumstances.

• Learn more about terminating employment for an EOR employee.

How do I approve or decline time off requests for EOR employees?

EOR employees request time off through Remote. Approvers review and manage these requests in Personio. Open the time-off request in your Personio Inbox and approve or decline it. In Remote, you can also review details under the Time Off tab.

• Learn more about approving or declining time off requests in Personio.
• Learn more about time off requests in Remote.