This article refers only to the Personio Voyager Community. Visit the rest of our Help Center for information about the Personio product.

Can’t wait to finally get started and publish your first post, but not quite sure how? Here’s a quick and easy guide on how to best use our Voyager Community to achieve your goals.

Use our search function

Often, you’re not the only person with a question on a topic. By using the Community’s search function, you can find out if there are already relevant posts. The search bar shows you the most relevant results. Click the Enter key to display more suggestions, and further refine your search.

Feel free to comment on existing posts to help keep our Community organized and clear!

Post a question or discussion

Didn’t find the right post in your search? Then it’s time to create your own. Just click the purple Ask the Community button at the top right and choose the right format for your topic:

• Question: If you have a specific question and need an exact solution, this is your option.
• Discussion: Do you want different opinions on a topic that interests you or that you’re currently dealing with? Then you should post it as a discussion. There’s no right or wrong here, just different approaches.

Use a descriptive title

The title of your post should clearly describe your topic. This helps other community members to know what it’s about at a glance and easily join the discussion.

Details are key

We often assume others know what we’re talking about. Ensure you describe exactly what the problem is and the impact it is having. The more details you provide, the more effectively, and efficiently you can get help.

Keep your data private

Please don’t post any private or business data publicly in the Community, and redact screenshots if necessary. If you need to share confidential data to solve your questions or need to check something in your Personio account, please contact Personio Support through your Personio representative.

Use visuals

A screenshot can make a big difference. Show other members which button you’re talking about instead of letting them guess. Click on the small picture icon in the text editor to upload an image.

Find the right place for your topic

Choose the category that best relates to your question:

• If you have a general Personio support query, start a new topic in our Support Area.
• If you want to discuss HR topics with our community, start a new topic in our HR Think Tank.

Tip
If you’re unsure which category your topic belongs to, start a new topic in the Other Topics support category or our Community Café. In the Community Café, you can chat about topics beyond Personio and HR.

Add tags

This helps other community members find and solve your topic faster. Tags also make it easier for you to find related topics later, for example, if you’re using a specific tool. Click on the tags to see all posts with the same tag.

And finally, click on Post. Whoop Whoop—congratulations, your post is online!

Your post is online—here’s what you should know

Your question has been answered!

You chose the question format for your topic, and one of our members or moderators has solved it for you. Now you can thank them! As the questioner, you can mark one of the comments as the Best Answer and share your solution. This way, the member gets the corresponding points on the leaderboard and for badges.

Tip
You usually receive an email notification about new comments, so you can keep track of all the community support.

Want to edit your post?

Did you notice a typo or want to add more details? No problem. To edit your posts, hover over the three dots at the bottom right of your post and then click Edit.