This article gathers the most frequently asked questions by the Personio users regarding both time off and attendances. This article is updated regularly to include additional questions and hot topics.
Can employees see next year’s time off entitlement?
No, employees can only see the current year's entitlement.
My employees can't see or request a specific time off type. Why?
Ensure that you have given them the relevant access rights, and you have assigned them a time off policy.
An employee booked some days off, and they were taken from this year's entitlement, rather than last year's carryover. Why?
The system subtracts days off from the entitlement that expires the soonest. Depending on your company's settings, you might have carryover days that expire after your current year's entitlement. If that's the case, the system uses the current year's entitlement first.
How do I add a new public holiday for my employees?
Create a custom bank holiday calendar, and add the new holiday to it. You can then assign the calendar to your whole company, or specific offices.
Can I block my employees from requesting holidays on specific dates?
Personio does not currently allow you to block your employees from requesting vacation on specific dates.
Why is a time off policy automatically assigned from the employee's work anniversary (hire date), even if I enter a different date when setting it up?
When you first assign a time off policy for a time off to an employee, the time off policy is always assigned from the employee's hire date. This cannot be modified by manually entering a different date.
Why is an employee's approved time off request showing no approver in the Time off Calendar?
This happens when the employee was able to skip the approval process due to having either Administrator rights or editing rights. Alternatively, it may also happen that the assigned approval workflow contains no steps, which will cause the time off request to be straight approved.
Why is an employee's attendance balance not changing after they have booked time off?
This depends on the Consider time tracked during time off of this type as overtime? setting for the time off type. If the option is not enabled, any approved time off doesn't display as time off in the Attendance tab.
I have changed some settings to correct my employees' overtime balance, but the balance is still wrong. Why?
Our system recalculates the overtime balance up to three months in the past. This means that any changes that impact the overtime balance only affect it up to this cut-off date. You can’t deactivate this setting or edit the cut-off point.
Why is the system automatically adding deficit hours to weekend days, or other days my employees are not working on?
It's possible that your employees' work schedule is incorrect. Follow the steps here to double-check.