In this article, we look into error messages that users often encounter when setting up or using the DATEV integration.

Problems during setup

The following error messages occur during the authorization process after the DATEV integration has been successfully set up.

 

Authorization unfortunately unsuccessful!

When attempting to authorize, you receive the error message "Authorization was unfortunately not successful".

This means that you do not have access rights for the Lohnimportdatenservice and/or Lohnauswertungsdatenservice. 

Solution: Your payroll accountant needs to grant access in DATEV. 

Let your payroll accountant or tax consultant know that they can get support from DATEV when ordering and setting up payroll applications. Tax consultants can organize a free appointment with the DATEV Partner Onboarding Team at short notice.

Contact person	Your payroll specialist/tax advisor DATEV Partner Onboarding Team (exclusively for tax consultants and clients in member-linked client business who use a DATEV payroll application)
Personio Help Center	DATEV integration setup
Hilfe-Center DATEV	Using the Lohnimportdatenservice as Online API Interface in HR Order and set up DATEV Cloud Solutions for clients via MyDATEV Mandantenregistrierung Using Lohnauswertungsdatenservice as Online API Interface for Human Resources Management

 

Missing Tenant and Advisor ID

An error message will be displayed in the preliminary payroll table that indicates that important information for the DATEV export is missing.

In this case, the Tenant and Advisor IDs haven't been stored yet.

Solution: Enter the Tenant and Advisor IDs in Personio.

Go to Settings > Payroll > DATEV LODAS/Lohn & Gehalt and then to the General settings section. Use the pencil icon to save the Tenant and Advisor IDs from DATEV. 

Contact person	Personio Support
Personio Help Center	DATEV integration setup
Hilfe-Center DATEV	–

 

Lohnimportdatenservice 

Attribute value in the payroll table is marked as invalid

In DATEV LODAS and Lohn & Gehalt, certain fields are subject to validation and not all values are accepted. These validation rules were therefore also introduced in Personio in order to avoid errors when data is transferred to DATEV. 

Typical examples are the maximum length of the position title (30 characters) and the format of zip codes and social security numbers. 

Solution: Adjust the attribute values.

To eliminate the errors, change the value for the relevant employee to a valid one. You can do this either directly under Employee Profile > Personal info or, for multiple employees, via an employee data import. For further information on importing employee data see our article on Data Imports. 

Contact person	Personio Support
Personio Help Center	Attributes for the DATEV information
Hilfe-Center DATEV	–

 

Lohnauswertungsdatenservice

Document distribution/preview reset for this month through recent changes to employee data

If Personio detects a change in an attribute relevant for assigning employee documents in a payroll month, it resets the distribution of documents and preview. This is indicated above the payroll table with an error message. 

Changes to the following data points result in the error:  

• DATEV personnel number
• Consider in German payroll
• Subcompany (if applicable)

Solution: Reconfirm the retrieval of the documents. Otherwise, they don't appear in the preview and you can't download and distribute them to the employee profiles. 

Then click on Retrieve documents again and process the documents as usual. 

Contact person	Personio Support
Personio Help Center	Importing documents via the DATEV Lohnauswertungsdatenservice
Hilfe-Center DATEV	Providing payroll reports for clients

 

Documents can't be retrieved due to duplicated Personalnummer

A DATEV Personalnummer that is duplicated within a subcompany will result in an error message above the payroll table for the employees concerned; the relevant numbers will be shown.

If this happens, documents cannot be retrieved, as they cannot be uniquely assigned to the employees of the subcompany. 

Solution: Check any changes and how the DATEV Personalnummer attribute of the relevant employees is assigned. Consult with your payroll accountant if necessary. Then also check whether the history of the employee within Personio is correct. Then click on Retrieve documents again and process the documents as usual. 

Contact person	Personio Support
Personio Help Center	Importing documents via the DATEV Lohnauswertungsdatenservice
Hilfe-Center DATEV	–

 

Documents for some employees could not be retrieved or assigned

When this error appears, no documents could be retrieved or assigned for some employees who should be included in the payroll of a subcompany. This may be because No was selected for the attribute Include in payroll and the DATEV-Personalnummer is missing. This is indicated by a warning above the payroll table. The employees concerned will also be highlighted in the table with a warning triangle. 

If documents have been transferred, but the payslip is missing, this is also indicated by a warning triangle. 

Solution: Check your data for errors and correct them, or consult with your payroll accountant or tax consultant, if necessary.

Then click on Retrieve documents again and process the documents as usual.

Contact person	Personio Support
Personio Help Center	Importing documents via the DATEV Lohnauswertungsdatenservice
Hilfe-Center DATEV	–

 

Retrieved and distributed documents are reset after new employees have been added

Retrieved documents that have already been distributed for a completed month are reset as soon as new employees are added for the coming month. This happens when their hire date is in the coming month and the value for the attribute Consider in German payroll is set to Yes.

Solution: Retrieve the documents for the month again and distribute them.

Tip
To prevent this from happening in the future, ensure that the attribute Consider in German payroll contains no value for new employees added directly in Personio or via an import. To add the value at the hire date, use the scheduling option for attribute changes. 

Contact person	Personio Support
Personio Help Center	Importing documents via the DATEV Lohnauswertungsdatenservice
Hilfe-Center DATEV	–

 

Lohnaustauschdatenservice for eAU retrieval

Error messages

If there is an error retrieving the eAU, you can view the error message and the corresponding error code within the time off. The following error messages can appear during eAU retrieval:

Note
▶ Note that the following error messages are reported back via the DATEV Lohnaustauschdatenservice.
▶ After an error has been fixed, you need to re-create the time off in Personio in order to restart the eAU retrieval.

Error code	Details
EAU P-AU-0000001	No access to the eAU function. The authorization medium used to authorize eAU no longer has access to the DATEV Lohnaustauschdatenservice. Contact your tax advisor to verify that the Lohnaustauschdatenservice has been ordered and configured for the appropriate authorization medium (steps 1 and 2 of the DATEV-side setup here). Once this has been done, the service does not need to be authorized again within Personio.
EAU P-AU-0000002	SmartCard revoked. The authorization medium used to authorize eAU is no longer valid. Ask your tax advisor to set up a new authorization medium and to order and configure the Lohnaustauschdatenservice properly (steps 1 and 2 of the DATEV-side setup here). Once this is done, you need to re-authorize the eAU within Personio.
EAU V-EM-NAME000	There is invalid data for the employee in DATEV. The First name and Last name fields can each contain a maximum of 30 characters. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME005	There is invalid data for the employee in DATEV. The Last name field cannot be empty. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME010	There is invalid data for the employee in DATEV. The Last name field must not contain the same special characters or several spaces in a row. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME011	There is invalid data for the employee in DATEV. The last name must start with a letter. ► The first letter cannot be 'ß'. ► The last name cannot start with an apostrophe. ▶︎ The first letter can only be repeated once at the start. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME012	There is invalid data for the employee in DATEV. The last name must not have a space before or after a hyphen. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME005	There is invalid data for the employee in DATEV. The Last name field can only contain the following characters: ▶︎ Letters ▶︎ Number ▶︎ Spaces ▶︎ Hyphens ▶︎ Quotation marks ▶︎ Parentheses ▶︎ Periods The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME015	There is invalid data for the employee in DATEV. The Last name field must not contain more than two consecutive numbers. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME018	There is invalid data for the employee in DATEV. In the Last name field, a number must be preceded by a space. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME022	There is invalid data for the employee in DATEV. The last name can only end with the following characters: ▶︎ Letters ▶︎ Number ▶︎ Closing parenthesis ) ▶︎ Period . ▶︎ Apostrophe ' The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME028	There is invalid data for the employee in DATEV. The First name field cannot be empty. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME030	There is invalid data for the employee in DATEV. The First name field must not contain the same special characters or several spaces in a row. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME031	There is invalid data for the employee in DATEV. The first name must start with a letter. ► The first letter cannot be 'ß'. ► The first name cannot start with an apostrophe. ▶︎ The first letter can only be repeated once at the start. ▶︎ The first name must end with a letter or an apostrophe. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME032	There is invalid data for the employee in DATEV. The first name must not have a space before or after a hyphen. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NAME034	There is invalid data for the employee in DATEV. The First name field can only contain the following characters: ▶︎ Letters ▶︎ Spaces ▶︎ Hyphens ▶︎ Quotation marks ▶︎ Periods ▶︎ Plus sign (but only as the first character and if no further letters or characters follow) The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBN000	There is invalid data for the employee in DATEV. The Birth name field can contain a maximum of 30 characters. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBN010	There is invalid data for the employee in DATEV. The Birth name field must not contain the same special characters or several spaces in a row. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBN012	There is invalid data for the employee in DATEV. The birth name must not have a space before or after a hyphen. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBN014	There is invalid data for the employee in DATEV. The Birth name field can only contain the following characters: ▶︎ Letters ▶︎ Spaces ▶︎ Hyphens ▶︎ Quotation marks ▶︎ Numbers ▶︎ Parentheses ▶︎ Periods The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBN015	There is invalid data for the employee in DATEV. The Birth name field must not contain more than two consecutive numbers. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBN018	There is invalid data for the employee in DATEV. In the Birth name field, a number must be preceded by a space. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBN020	There is invalid data for the employee in DATEV. The birth name must start with a letter.  ► The first letter cannot be 'ß'. ► The birth name cannot start with an apostrophe. ▶︎ The first letter can only be repeated once at the start. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBN022	There is invalid data for the employee in DATEV. The last name can only end with the following characters: ▶︎ Letters ▶︎ Number ▶︎ Closing parenthesis ) ▶︎ Period . ▶︎ Apostrophe ' The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBD001	There is invalid data for the employee in DATEV. In the Birthday field, the birthday and birth month must be entered in the format 00-00. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBD002	There is invalid data for the employee in DATEV. The Birthday field must not be empty. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBO001	There is invalid data for the employee in DATEV. The field Place of birth can contain a maximum of 34 characters. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBO130	There is invalid data for the employee in DATEV. The field Place of birth must not contain the same special characters or several spaces in a row. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBO131	There is invalid data for the employee in DATEV. The place of birth must start with a letter.  ► The first letter cannot be 'ß'. ► The place of birth cannot start with an apostrophe. ► The first letter can only be repeated once at the start (error example: Aaachen) The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBO134	There is invalid data for the employee in DATEV. The field Place of birth can only contain the following characters: ▶︎ Letters (minimum of two) ▶︎ Spaces ▶︎ Hyphens ▶︎ Numbers ▶︎ Slash ▶︎ Parentheses ▶︎ Periods ▶︎ Commas ▶︎ Apostrophe The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GEBO142	There is invalid data for the employee in DATEV. The place of birth can only end with the following characters: ▶︎ Letters ▶︎ Number ▶︎ Closing parenthesis ) ▶︎ Period . The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-GESC120	There is invalid data for the employee in DATEV. The Gender field can only contain the following values: ▶︎ M ▶︎ W ▶︎ X ▶︎ D The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR000	There is invalid data for the employee in DATEV. The insurance number is invalid due to the date of birth. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR001	There is invalid data for the employee in DATEV. The insurance number is invalid due to the gender value. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR002	There is invalid data for the employee in DATEV. The insurance number may only be empty if the birth name and place of birth have been filled in correctly. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR004	There is invalid data for the employee in DATEV. The insurance number must contain 12 digits. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR003	There is invalid data for the employee in DATEV. The insurance number is invalid due to the birth name. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR082	There is invalid data for the employee in DATEV. The characters in positions 1–8 and 10–12 of the insurance number must be numerical values. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR083	There is invalid data for the employee in DATEV. In the insurance number, an alphabetical capital letter must be in the 9th position only. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR084	There is invalid data for the employee in DATEV. The insurance number contains an invalid numeric value in positions 1–2. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR086	There is invalid data for the employee in DATEV. The insurance number does not contain a logical date of birth in positions 3–8. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SVNR088	There is invalid data for the employee in DATEV. The checking digit in position 12 of the insurance number is invalid. The eAU cannot be retrieved. Contact your payroll accountant.
EAU C-CL-0000000	This error occurs when DATEV's eAU API could not find the customer's payroll data for validation in its database at all. The main reason is usually a missing step in the setup, step 6 for Lohn und Gehalt. The automatic data transfer must first be fully set up before an eAU can be retrieved.
EAU C-PL-0000000	The employee identified by their Personalnummer could not be found in DATEV. Before an eAU can be retrieved, compare the DATEV Personalnummer.
EAU C-PL-0000001	The employee is in Personio as having statutory health insurance, but in DATEV as having private health insurance.  At the start date of the time off period, the employee has private health insurance. eAU retrieval for privately insured employees is not permitted. Check the start date of the sick leave time off and the employee's insurance status.
EAU C-PL-0000002	The start date of the sick leave time off is not within an employment period. The eAU cannot be retrieved. Check the start date of the sick leave time off and the employee's employment periods.
EAU C-PL-0000003	There are no health insurance details for the start of the sick leave time off. The eAU cannot be retrieved. Check the start date of the sick leave time off and the employee's insurance details.
EAU C-PL-0000004	The start of the sick leave time off does not fall within an active employment period (Eintritts-/Austrittsdatum in DATEV). The eAU cannot be retrieved. Check the start date of the sick leave time off and the employee's employment periods.
EAU C-PL-0000005	The start date of the sick leave must not be earlier than 1 October 2021. The eAU cannot be retrieved. Check the start date of the sick leave time off. The eAU cannot be retrieved before this date, as the data for the eAU is not yet available.
EAU C-PL-0000006	The start date of the sick leave must not be in the future. The eAU cannot be retrieved. Check the start date of the sick leave time off. DATEV only accepts eAU requests with periods starting today or in the past.
EAU C-RE-0000000	Multiple requests have been started within the last 5 days for the same time off. Delete the time off and enter it again, to re-start the retrieval of the eAU.If the error reoccurs, contact the health insurer or DATEV to check whether there is no eAU for this time off.
EAU C-RE-0000000	You must not cancel a request that is not marked as pending.
EAU V-EM-NULL001	The policy for providing a certificate for the incapacity for work (the day on which the eAU shall be submitted) is not defined in DATEV. The field Certificate from day must not be empty. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NULL002	The site information in DATEV is incomplete or invalid. The Site field must not be empty. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-NULL003	The site information in DATEV is incomplete or invalid. The field Company registration number must not be empty. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SIZE001	The site information in DATEV is incomplete or invalid. The company registration number must contain eight digits. The eAU cannot be retrieved. Contact your payroll accountant.
EAU V-EM-SIZE002	The company registration details of the payroll office are invalid. Tip: This is usually your payroll accountant's company registration number.  The company registration number of the payroll office must contain eight digits. The eAU cannot be retrieved. Contact your payroll accountant.