The Personio Support Hub

Read Helpcenter articles, launch product tours or write to customer service: In this article, you will get to know all the functions of the Support Hub that are directly integrated into your Personio account.

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Help Center

Have you gotten a bit stuck with something in your Personio account, or do you want to find out how you can adjust a certain setting in Personio? You can search for and read articles via the Helpcenter in the Support Hub without having to open another window in your browser.

Please note that this function is currently only available for German-language articles. However, in the Helpcenter itself, all articles are also available in English.

 

Product Updates

Never miss out on any new features: In the product updates section, you will find all the information on new features in your account. A blue dot will appear next to the signpost button to alert you of any new updates.

 

Interactive Tours

Administrators can get to know Personio even better by using our interactive tours. Track your progress in the tours, which are grouped by topic, and become a Personio expert one step at a time.

Hint: The quality check tours allow you to check your Personio account settings for consistency and completeness.

 

Webinars

Our implementation managers will explain Personio to you – whenever you want! Watch our themed webinars at any time and go through the account setup process again in detail.

 

Request Support

Are you unable to find the answers to your questions, or do you want to report a bug? Send us a message using the contact form that is integrated into the Support Hub. This will be sent straight to our service mailbox, and you will receive support as quickly as possible during our service hours.

 

Frequently Asked Questions 

Who has access to the Support Hub?
The Support Hub is visible to all employees who have access to at least one section of the account settings. The menu items that are displayed vary in accordance with the access rights of different employee roles: The Helpcenter is always displayed, you will receive the product updates that are relevant for your account, administrators have access to the in-app tours and webinars, and anyone entitled to receive support can use the contact form to contact our service team. 
Why am I not able to view the Personio Support Hub?
There are two possible reasons for the signpost symbol not appearing in your account: Either your employee role does not have sufficient access rights in Personio. Or an ad blocker in your browser is blocking the display of the Support Hub. To avoid this, allow the application Pendo to run in your ad blocker.

 

Can't find what you're looking for?

We are happy to help you! Just write us a message with your questions and we will get back to you as soon as possible.

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