This article explains various error messages that may be displayed in Personio when a data import could not be completed successfully. We will present you with the possible causes of the errors as well as the corresponding correction suggestions.
Upload of employee data
Errors when attributes and columns are assigned
During the upload, an attribute/column title that has been newly created in the Excel file, such as Address details, cannot be selected in Personio.
|Cause||The selected Excel file contains attributes/column titles that have not yet been created in Personio.|
First go to Settings > People > Employee information and make sure to create all sections and their corresponding attributes as per the data in the Excel table. For more information on how to manage the different sections and attributes, see our Help Center article Create custom sections and attributes.
Once this has been done, you will be able to assign all attributes to the predefined columns without any issues.
|Error||Each attribute can only be mapped to one column in your uploaded file. You assigned the attribute First name more than once. Please correct the problem and try again.|
|Cause||During step 2 of the import process (Configure columns), certain attributes have been assigned multiple times.|
|Solution||When assigning attributes, make sure that each attribute is only allocated once. The attributes from the Excel file (on the left) have to match the correct attributes in Personio (on the right).|
Errors in the imported file
If an import file has errors, the import is aborted and a revision file offered for download.
In the revision file, errors are identified in red, including details on the value that is expected by Personio. This will always be displayed in the language version that you are using.
Since the revision file has the same structure as the original import file, you can fix the errors directly in the revision file and then re-import it.
To do this, start from the beginning and select the revision file for your import.
|Error example 1: Attribute type List of Options or Tags|
In Personio, the attribute Emergency contact was created in the example above as the attribute type List of options, with the following restrictions/selection options: available, not available and hand in later.
In the import file, however, the column Emergency contact contains values that differ from these restrictions. Consequently, the data cannot be imported.
|Solution||Make sure that the data in your Excel file matches the options in Personio. Only then can the data import be completed.|
Even for certain system attributes, which are predefined in Personio as a selection list, you must specify the value in the Excel template. One example is the system attribute Status. An overview of the possible options for these attributes is available under the Download section of the employee data import templates.
|Error example 2: Hierarchy loop|
|Cause||In the Excel file, an employee is recorded as being their own supervisor, or two employees are recorded as each other's supervisors.|
|Solution||Ensure that in the column Supervisor, no employee has their own email address entered, or that no two employees have each other as being their supervisors. If an employee has no supervisor, such as the CEO, just leave the respective field blank.|
Incorrect format for the attribute name in your file
|Error||Personio doesn't recognize the attribute from your Excel file during the import (see 20-year anniversary).|
|Cause||The attribute name in your file is not in Default format.|
|Solution||Set the format of the attribute name in your Excel file to Default. Personio will then automatically recognize the attribute.|
Deactivation of Administrators
The last active administrator has not been updated.
In the import file, the status of the last administrator is set to Inactive.
|Solution||Make sure that there is always an active administrator stored in the account. Download the revision file, correct the error and repeat the import.|
Salary data import
Inconsistencies between Personio and the import file
Employees could not be found.
|Cause||With imports, the email address usually serves as the unique ID that is needed to identify the employee profiles and to assign the data correctly. If the message above appears, your Excel file contains email addresses that cannot be found in Personio. This can be due to typing or spelling errors, or because the employee profile does not exist.|
|Solution||Verify that the email addresses in both Personio and in the Excel file are correct, and that all employees whose salaries you want to import are in the system.|
|Error||During column assignment, an additional compensation is not found.|
|Cause||The salary list is imported, but not all compensation types that are required have been created in Personio before the import.|
|Solution||Before doing the import, first go to Settings > Payroll > Additional Compensation and set up all recurring compensation types / one-time compensations that are paid to your employees. Find out more about how to add Recurring compensation types in Personio and Create and manage one-time compensations.|
If in the column Month, values are outside 1-12, or if values for the column Year are smaller than 1, the import is not possible and an error message is shown.
|Solution||Enter values between 1-12 for the months, and bigger than 1 for the year to the import file.|
Rows with no salary/bonus entered.
|Cause||The salary list Custom Bonuses Upload is imported, but the custom bonus has not been activated in the employee profile before the import.|
|Solution||Before importing the Custom Bonuses Upload template, the custom bonus must be activated in the employee profile. To find out more about this, read our Help Center article on Importing Salaries.|
Errors in the weekly hours entry
The weekly hours that are stored in Personio are automatically overwritten with the number of weekly hours in the full-time work schedule.
Originally stored weekly hours:
Imported Excel file:
Details in the employee profile after the import:
When you set up a new employee, you also entered their weekly working hours (weekly hours) in the employee profile. In a second step, you imported the Salary History Upload Excel list, but left its Weekly hours column blank.
Due to the weekly hours missing from the Excel file, Personio automatically overwrites the weekly hours of all employees affected by the import with the full-time weekly hours that have been stored under Settings > Organization > Departments & Teams > Departments.
Note: If you then manually correct the weekly hours in the employee profile, the employee's salary will automatically be reduced proportionally as well!
|Solution||Enter the employees' weekly hours in the Excel file that you use for the salary import. The hours must match those stored in the employee profile in Personio. If they do, both the weekly hours and the fixed salaries will be correctly reflected in Personio.|
Import of absences
Errors in the imported file
Not all the absences that are contained in the Excel file are imported.
Imported Excel file:
|Cause||Some absence periods in the Excel file are missing the email address that is needed to allocate the data to the desired employee's profile. Personio only imports those absences for which an email address has been assigned.|
Add the missing email address for the employee matching the absence in your Excel file. All absence types and periods will then be displayed as such:
Inconsistency between Personio and the import file
|Error||Absence types not found.|
This error message can have two possible causes:
A substitute is required for the absence
|Error||Substitute not supported.|
|Cause||Absence periods are imported for an absence type that requires a substitute.|
Absences cannot be imported if, under Settings > Work Hours & Absences > Absences > Absence type (for example Paid vacation), the option Substitute required? has been set to Yes. If this is the case, Personio will assume that every absence entry needs to have a substitute entry.
To work around this error and import the data successfully, first change the status in the settings to Optional or No. After the import, you can change it back to being required.