This article explains how to contact Personio's support teams.
Send a ticket or callback request using Support Q&A
Support Q&A provides instant answers to your Personio questions. To access Support Q&A:
- Log in to your account.
- Hover over Help & Feedback in the main navigation menu.
- Select Ask a question.
If you can't find what you're looking for, Account Owners can contact our Customer Support team. Contract Owners can contact our Customer Growth & Success team. If you're not an Account or Contract Owner, use the Voyager Community to get peer support from experienced users.
To contact our teams through Support Q&A:
- Open Support Q&A.
- Ask a question.
- If the answer doesn’t help, click No, I still need help.
- Choose one of the support options:
- Give feedback: Share ideas to improve Personio.
- Ask the Community: Get answers and HR best practices from our Community.
- Contact us: Explore further contact options.
- Click Contact us for more help, where you can:
- Request a call back: Schedule a convenient time for us to call you.
- Send us a message: Leave a message, and we respond over email.
After submitting your request, you receive an automatic email confirmation. Our most relevant team then contacts you. If you don't see the email, even after checking your spam folder, submit a support ticket using this contact form.
Submit a request using the Help Center form
Note
We can't answer product-related questions submitted through this form. This is because we can't link the requester to their Personio login credentials. We need this link to verify requests and protect data privacy.
You can submit a support request using our Help Center form if you can't use Support Q&A for one of the following reasons:
- You can't log in to your account.
- Personio seems to be offline.
- Your Account Owner or Administrators are no longer available, and you need to assign a new Account Owner.
- You're an Account Owner and have technical issues with Help & Feedback.