This article explains why reminders that have been set up in Personio may not reach their intended recipient.
Enabling the Global Delivery of Notifications
Activate the global delivery of email notifications under Settings > Company > Email notifications. Unless this has been activated, no emails will be sent from Personio to employees.
Enabling Notifications in the Personal Settings
Make sure that in your personal settings, too, the boxes for sending email reminders to your own inbox and as to-dos to your dashboard have been checked.
To do this, click on your avatar. Then go to the tab Personal Settings > Notifications and check the respective boxes.
Assigning Access Rights to the Relevant Employee Role
Make sure that the employees who you would like to receive reminders have been assigned the necessary access rights (View Own/Team/All) via their employee role. These access rights need to be assigned to all Date type attributes that your employees should receive reminders for.
Verify that the reminders are being sent to the correct employee roles, and that the employees have been assigned to those roles.
Blocking of Notifications Through the Internal Mail Server
Sometimes, emails from Personio may be blocked from the company's own mail server for security reasons; they consequently won't arrive in the intended recipient's mailbox. If this is case, please contact your IT department.
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