Why Don't I Receive Reminders That I Have Created in Personio?

 

This article explains why reminders that have been set up in Personio may not reach their intended recipient.

 

Enabling the Global Delivery of Notifications

Activate the global delivery of email notifications under Settings > Company > Email notifications. Unless this has been activated, no emails will be sent from Personio to employees.

Reminder-Settings-Enable_en-us.png

 

Enabling Notifications in the Personal Settings

Make sure that in your personal settings, too, the boxes for sending email reminders to your own inbox and as to-dos to your dashboard have been checked.

To do this, click on your avatar. Then go to the tab Personal Settings > Notifications and check the respective boxes.

Reminder-Personalsettings-Enable_en-us.png

 

Assigning Access Rights to the Relevant Employee Role

 

Make sure that the employees who you would like to receive reminders have been assigned the necessary access rights (View Own/Team/All) via their employee role. These access rights need to be assigned for all Date type attributes that your employees should receive reminders for.

Reminder-Employeerole-Enable_en-us.png

Verify that the reminders are being sent to the correct employee roles, and that the employees have been assigned to those roles.

Reminder-Employeerole-Assign_en-us.png

Reminder-Employeerole-Remindersettings-en-us.png

 

Blocking of Personio Notifications By Internal Mail Servers

Sometimes, emails from Personio may be blocked by the company's own mail server for security reasons; they consequently won't arrive in the intended recipient's mailbox. If this is case, please contact your IT department.

 

Can't find what you're looking for?

We are happy to help you! Just write us a message with your questions and we will get back to you as soon as possible.

Submit a request

Comments

0 comments

Article is closed for comments.

    Topics of this article