We've been updating the Help & Feedback area based on customer feedback. Now, we're introducing improvements to the way you access our resources and teams when you need them. As part of these updates, we're adding more AI-powered capabilities that can provide you with data-driven insights about your organization.

Here's what to expect:

Personio Assistant activation

We're activating Personio Assistant for select customers who opt-in to the New Personio. It will be rolled out gradually. Once it's avaialble, Administrators will see a new Assistant option in the navigation bar. Use it to:

• Get answers to Personio-related questions and receive summarized information from our Help Center.
• Access data-driven insights and visuals to help in HR decision-making. 

Updated path to get support

We're integrating our Support Q&A chatbot into Personio Assistant to provide a more unified experience. Employees will notice a slight change in how they access support:

• Go to Help & Feedback > Get Help to open Personio Assistant.
• Non-administrators can ask Personio support-related questions. 
• Administrators benefit from both Personio-related help and access to additional AI-powered data insights and capabilities.