This article looks at videoconferencing for interviews. We will explore common issues and provide possible solutions.
Access and permissions
Your Administrator can allow certain employees to schedule interviews. They can grant these permissions via recruiting roles.
To set up the videoconferencing feature, you need general access rights to Recruiting.
Before you start
- You need an active calendar integration to use the videoconferencing feature. Your Administrator must integrate your company calendar using Personio’s subcontractor, Cronofy.
- You must set up videoconferencing for interviews. This allows you and other employees to schedule video interviews directly with candidates.
- Learn how to schedule interviews using the integration calendar.
Ensure you meet the criteria of the videoconferencing provider
Issue:
You can't select your preferred videoconferencing provider. In this case, the troubleshooting steps depend on the provider.
Possible solution:
- Google Meet: Ensure that your Company Calendar Administrator has connected your company calendar. If the calendar is Google, all synchronized employees can use videoconferencing immediately. Check that you have synchronized the organizer of the interview. Find more information on how to integrate Google Meet with Personio.
- Microsoft Teams, Zoom, and GoTo Meeting: Ensure the organizer has completed user authentication.
Ensure you can select the relevant employee as the interview organizer
Issue:
You can't select an employee as the interview organizer.
Possible solution:
- Ensure you have synchronized the employee's calendar.
- Ensure you have completed user authentication for the employee.
Ensure the relevant employee is not using a shared email account
Issue:
The employee can't complete user authentication via Personal settings > Integrations.
Possible solution:
Ensure the email they are using is unique to them. Shared mailboxes are not permitted.
Ensure your Microsoft account is active
Issue:
You schedule an interview. It doesn't generate the videoconferencing link for Microsoft Teams.
Possible solution:
Try logging in to your Microsoft account in your browser. In Teams, open a channel, send a message, or interact with the platform to confirm your activity.
Try reactivating your calendar integration
Issue:
You receive the error message, “The link could not be generated. Please try again”.
Possible solution:
Try deactivating and reactivating the calendar integration. Follow these steps:
- In Settings, go to Integrations > Recruiting calendar.
- Disconnect the integration.
- Reconnect your preferred calendar.
Ensure that employees are not sharing videoconferencing credentials
Issue:
You receive an error message. It says that two people are using the same videoconferencing credentials.
Possible solution:
Ensure that each employee has their own account with the videoconferencing provider. With shared credentials, they can't take part in the same interview.
Contact customer support
If the steps in this article didn't solve your problem, contact our Customer Support team and let them know you have already tried these steps.